Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHACS004B Mapping and Delivery Guide
Provide housekeeping services to guests
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITHACS004B - Provide housekeeping services to guests |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit applies to housekeeping attendants in all tourism and hospitality establishments where accommodation is provided.Those undertaking this role would usually work as part of a team and under supervision. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Accommodation Services |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Handle housekeeping requests. |
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Element: Advise guests on room and housekeeping equipment. |
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